SALES, SHIPPING & RETURN POLICIES
Review your order thehoroughly as it is the responsibility of the customer to select and verify that the parts they are ordering are what they intended to purchase.
The Customer acknowledges that they have reviewed their order for accuracy and agree to pay for all materials plus freight charges shipped to their determined location.
All Pricing is subject to change with market conditions. If pricing is incorrectly displayed on our site, Backflow Parts USA, at its sole discretion, will choose to honor that price or contact the customer with the correct pricing, before it has shipped. If you need a price held for a particular job quote, please contact us for a written 30 day estimate.
All items will be shipped as quickly as they are available. BackflowPartsUSA.com makes no guarantee on availability. Our Standard shipping is 2-3 day delivery from time of shipping. Some parts may be shipped directly from the factory and can require 3-5 days instead. BackflowPartsUSA.com reserves the right to send products via other methods that may be longer or shorter periods of time at our discretion.
BackflowPartsUSA.com will accept returns for items that were ordered and sent incorrectly by us with no penalty to the customer.
We will accept returns of product for up to (30) days from the date of purchase.
The following items may be returned for a full credit with full return shipping:
- Merchandise that has been incorrectly sent to you.
- Defective items (as determined by the manufacturer)
The following items may not be returned to us:
- Custom Orders
- Merchandise that has been installed, used or abused or has other cosmetic defects such as dirt, concrete, oil, etc.
All other items returned within 30 days are subject to a 25% restocking fee plus original shipping and handling. Additionally, if items are missing parts or have been damaged an additional charge may be applied to bring product back to resalable condition.
Credit for returned parts will only be issued once original parts are returned to our warehouse and in resalable condition. Customer is responsible for return freight to our warehouse.
Refunds will be reimbursed to the original credit card which was charged at time of purchase once returned part has been received.
If you wish to return a part contact us and we will give you a Return Authorization. All merchandise has to be in resalable condition as determined by Backflow Parts USA.
BackflowPartsUSA.com is not responsible for customer cancelled orders. At BackflowPartsUSA.com's discretion we can try to stop a shipment before it has left our docks. BackflowPartsUSA.com makes no guarantee of our ability to stop an order from shipping once it is ordered online. If product has already shipped and a customer cancels, the customer will be responsible for all freight charges back to our warehouse and a 25% restocking fee before the remainder of credit will be issued. Orders are considered final once they are placed through BackflowpartsUsa.com's web site. BackflowPartsUSA.com
YOUR BACKFLOWPARTSUSA.COM ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
ACCEPTANCE OF TERMS THROUGH USE
By using this site or by clicking "I agree to the Terms & Condition set forth here" you ("User") signify your agreement to these terms and conditions. If you do not agree to this Agreement please do not use this site and do not click "I agree". Backflow Parts USA reserves the right to terminate a User's use of this site at any time without notice and may do so for any breach of this Agreement or the instructions on this site by User.
The copyright in all material provided on this Site (referred to herein as "Site") is held by BPDI, Inc. (referred to herein as "BackflowPartsUSA.com"). Except as stated herein, no material from the Site or any web site owned, operated, licensed or controlled by BackflowPartsUSA.com, may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Any unauthorized use of any material contained on this Site may violate copyright laws, trademark laws, and other laws.
The trademarks, service marks and logos (the "Trademarks") used and displayed on this Site are registered and/or unregistered trademarks of BPDI, Inc. unless otherwise noted.
BackflowPartsUSA.com posts content regularly found on the internet for the usage and benefit of its visitors. We respect the intellectual property of others and If you believe that your work has been copied in a way that constitutes copyright infringement, please contact our offices immediately so that we may resolve these issues.
BackflowPartsUSA.com may suspend or terminate this Agreement or a User's use immediately upon receipt of any notice which alleges that the User has committed fraud or used this site for any purpose that violates any local, state, federal or law of other nations, including but not limited to the posting of information that may violate third party rights, that may defame a third party, that may be obscene or pornographic, that may harass or assault others, that may violate hacking or other criminal regulations, etc. of its agents, officers, directors, contractors or employees. In such event, BackflowPartsUSA.com may disclose the User's identity and contact information, if requested by a government or law enforcement body or as a result of a subpoena or other legal action, and BackflowPartsUSA.com shall not be liable for damages or results thereof and the User agrees not to bring any action or claim against BackflowPartsUSA.com for such disclosure.
CHOICE OF LAW AND FORUM
This site (excluding third party linked sites) is controlled by the Company from its offices within the State of Arizona, USA. It can be accessed from all 50 states as well as from other countries around the world to the extent permitted by location. By accessing this site, you agree that the statues and laws of the state of Arizona shall apply to any actions or claims arising out of or in relation to this Agreement or your use of this site, without regard to conflicts of laws principles thereof. The Company makes no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. This Agreement shall not be governed by the United Nations Convention on Contracts for the Sale of Goods.